NUWAY identified a data security incident that may have involved certain personal and/or protected health information belonging to our clients.
What Happened. NUWAY recently became aware of suspicious activity within an employee email account. We promptly launched an investigation to understand what occurred. The investigation revealed that, between July 1, 2026, and August 1, 2026, an unauthorized actor accessed two NUWAY email accounts. On September 9, 2026, we learned for the first time that the email account access may have enabled unauthorized access to certain personal and/or health information. The investigation confirmed that this event was limited to email account access and did not involve our electronic health record systems. We currently are reviewing manually all accessible data to understand its contents and to determine the individuals to whom the information relates. Where possible, we will notify individuals directly once our review concludes. However, we provide this notice now to ensure our clients are aware of the incident and can take steps they believe are appropriate to guard against any unauthorized activity. Please know that we are working diligently to complete a thorough review as quickly and accurately as possible.
What Information Was Involved. The information in the accessible data varies by individual. Based on the investigation to date, we understand the information includes first and last names of clients along with billing information related to services received.
What We Are Doing. NUWAY takes the protection and security of client information seriously. As soon as we learned of the suspicious activity, we took the steps described above. We also are implementing additional security measures and training to minimize the risk of a similar incident occurring in the future.
What You Can Do. We encourage you to remain vigilant and to monitor your credit reports, financial account information, and explanation of benefits forms.
For More Information. The protection of information entrusted in our care remains a top priority for NUWAY. We understand that the above information may not address fully all of your questions. You may request additional information by calling 1-833-466-8929 Monday through Friday from 9:00 a.m. to 5:00 p.m. Central time, excluding holidays. You also may email us at info@nuway.org or write to us at 2217 Nicollet Avenue South, Minneapolis, Minnesota 55404 if you prefer.